Terms & Conditions

Who you are contracting with

This website is operated by SB Tripido Travels Pvt. Ltd., trading as Tripido Travels ("Tripido", "we", "us", "our"), a private limited company with its office at Forum DLF Cyber City, DLF Phase 3, Sector 24, Gurugram, Haryana 122002.

In these terms, "you" means the person who makes the booking, and everyone named on it. The person who books is responsible for passing this document to the rest of the party, and for paying for the whole booking.

When these terms apply

These terms apply from the moment you ask us for a quotation and continue for the whole of your trip. A contract between us comes into existence when both of the following have happened:

1. we have sent you a written itinerary and quotation, and
2. we have received your booking deposit and confirmed the booking to you in writing.

Until both have happened, nothing is held for you and prices may change. A quotation is not a booking. Verbal assurances, WhatsApp messages and phone calls do not vary these terms unless we confirm the variation in writing.

Where your written itinerary says something different from this page, your written itinerary takes precedence for that booking.

Quotations and what is included

Unless your quotation says otherwise, an all-inclusive Tripido package includes return airfare from your departure city, hotel accommodation, the meals stated in the itinerary, all airport and on-tour transfers, the sightseeing listed in the itinerary, and applicable taxes.

What is not included

Unless your quotation expressly says otherwise, the price does not include:

• personal expenses such as laundry, telephone calls, minibar and room service;
• meals not listed in your itinerary;
• optional excursions and activities you add locally;
• tips, gratuities and porterage;
• travel insurance;
• visa government fees and third-party visa service charges, unless stated as included;
• anything described in your itinerary as optional or payable locally;
• costs arising from delays, cancellations or events outside our control.

Every written quotation lists its own inclusions and exclusions. Those govern your booking.

Prices, occupancy and supplements

All prices shown on this website are per person on a twin-sharing basis — two people sharing one room — and are indicative starting prices, not offers capable of acceptance. Your quotation states the actual total for your party.

• Solo travellers pay a single-occupancy supplement.
• Children sharing their parents' room are charged at a reduced rate that depends on the child's age and the hotel's policy.
• Prices are quoted in Indian Rupees (INR) and are payable in INR.

When a confirmed price can still change

Once we have confirmed your booking in writing we will not increase the price, except where the increase is caused by something outside our control and is passed on at cost, namely: a government-imposed tax or levy introduced or increased after confirmation; a change in visa government fees; or an airline-imposed fare or fuel revision on tickets not yet issued.

If such an increase exceeds 10% of your total trip cost, you may cancel and receive a full refund of everything you have paid us.

Booking, deposit and balance

Non-refundable bookings remain non-refundable. Where a hotel, airline or other supplier has sold us a non-refundable rate, that condition is theirs and it does not change however early you cancel. The full value of that element is lost.

For refundable bookings, the cancellation terms that apply are the ones set out in the booking terms and conditions on your proposal PDF. Cancellation charges differ from destination to destination and from route to route, and they are set by the suppliers on that route, so we state the terms for your particular trip on the proposal itself rather than in a single table here. Where the proposal and this page differ, the proposal governs.

Airline tickets and non-refundable hotel bookings follow the supplier's own rules and sit outside the table above. Where a supplier's charge is higher than the slab, the supplier's charge applies. Where a ticket is wholly non-refundable, its full value is lost regardless of how early you cancel. We will always show you the breakdown.

Visa fees and third-party visa service charges already incurred are not refundable in any of the above cases (see section 8).

If one member of a party cancels, the remaining travellers may become liable for occupancy supplements, because the price was calculated on the original room configuration.

If we cancel or change your trip

Group departures require a minimum number of travellers to run. If too few people book, we may cancel — and where we do, we will tell you as early as we can, and in every case before your balance is due. You will then be offered an alternative date, a different trip of equivalent value, or a full refund of everything you have paid us.

We may also cancel where you have not paid the balance by the due date after we have tried to reach you, or where your behaviour before departure gives us reasonable grounds to believe you would endanger other travellers.

If a trip becomes impossible because of events outside anyone's control (section 17), we will recover whatever suppliers will release and refund that to you. In those circumstances we are not able to refund amounts that suppliers keep, and we do not pay compensation.

Refunds and how they are paid

• Refunds are paid to the same account or card the payment came from. We do not pay refunds to a different person's account.
• Refunds are made in Indian Rupees. Where you paid in another currency, exchange-rate movement between payment and refund is not made good.
• We process refunds promptly once the amount is agreed with you, and tell you the date to expect it.
• Where a refund depends on money coming back from an airline or hotel, we pay it on promptly after receiving it. Airline refunds routinely take several weeks and occasionally months. We will tell you where your refund has reached whenever you ask.
• Payment gateway charges on the original transaction are not refundable, as the gateway retains them.

Travel insurance

Travel insurance is not included in our package prices unless your quotation expressly says so. We strongly recommend it for every trip, and for several destinations it is a visa requirement rather than a choice.

We recommend cover for medical expenses and repatriation, trip cancellation and curtailment, baggage, and — given section 8 — visa refusal. You are free to buy your own policy or ask us to arrange one. If you travel without insurance, you do so at your own risk and accept that you bear the costs it would have covered.

Health, fitness and special requirements

You must tell us at the time of booking about any medical condition, disability, mobility limitation, dietary requirement or allergy affecting anyone on the booking. We plan around them where we can — and we would rather know early than improvise on the ground.

Some itineraries are genuinely demanding. High-altitude destinations such as Leh Ladakh carry a real risk of altitude sickness and are not suitable for everyone; you should seek medical advice before booking. Where an itinerary requires a level of fitness, we will tell you before you pay.

It is your responsibility to obtain the vaccinations and prophylaxis recommended for your destinations, and to carry sufficient prescription medication with its prescription. We are not qualified to give medical advice and nothing we say is medical advice.

Behaviour on tour

You are expected to behave in a way that does not endanger, distress or seriously inconvenience other travellers, our staff, our suppliers or local people, and to respect local law and custom.

If a tour manager, hotel, airline or ground operator reasonably believes someone is behaving unacceptably, that person may be removed from the trip. Where that happens the contract with them ends immediately, no refund is due, we bear no responsibility for their onward costs, and they may be liable for any loss or damage caused.

You are responsible for damage you cause to hotel rooms, vehicles and other property, and may be asked to pay for it on the spot.

Our role and the limits of our liability

For the flights, hotels, transfers, cruises and excursions in your itinerary, we act as an agent arranging services that are physically delivered by independent suppliers. Those services are also subject to the supplier's own terms and, in the case of air travel, to international conventions that limit an airline's liability.

We accept responsibility for arranging your holiday with reasonable skill and care, and for the acts and omissions of our own employees acting in the course of their employment.

We are not liable for:

• the failure, negligence, insolvency or default of an independent supplier, beyond our duty to select suppliers with reasonable care and to help you pursue them;
• a decision of any government or immigration authority, including the grant or refusal of a visa or permission to enter a country;
• flight delays, cancellations or schedule changes made by an airline, beyond what section 9 provides;
• loss, theft or damage to your baggage and personal belongings;
• anything caused by your own act or omission, including failing to hold correct documents or failing to arrive on time;
• indirect or consequential loss, such as loss of earnings, loss of enjoyment or a missed connection to arrangements you made yourself;
• events outside anyone's control, as described in section 17.

Where we are found liable, our total liability to you is limited to the amount you have paid to us for the affected booking, except that nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. These terms do not affect the rights you have under the Consumer Protection Act, 2019.

Events outside anyone's control

Neither of us is liable for failing to perform where the cause is an event beyond reasonable control. That includes war, civil unrest, terrorism, riot, strike or industrial action, epidemic or pandemic and the public-health measures taken in response, natural disaster, earthquake, flood, landslide, adverse weather, fire, airport or airspace closure, air traffic control restriction, technical failure of transport, and any act of government, including border closure and the suspension of visa issuance.

Where such an event prevents a trip going ahead, we will recover from suppliers whatever they will release and refund that to you. We are unable to refund what suppliers retain, and no compensation is payable.

Complaints and grievance redressal

While you are travelling

Tell your tour manager or local representative immediately, and call us on +91 99582 23023. Most problems can be fixed on the spot if we know about them. A complaint raised only after you return, when nothing can be verified or put right, is much harder for us to resolve.

After you return

Write to sales@tripido.in within 30 days of your return, quoting your booking reference and setting out what went wrong.

We will acknowledge your complaint within 48 hours and give you a substantive response within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Complaints are handled by our Grievance Officer, who can be reached at sales@tripido.in or +91 99582 23023. Please quote your booking reference.

Using this website

The text, layout, photographs and design of this site are owned by SB Tripido Travels Pvt. Ltd. or used under licence, and may not be copied or reproduced without permission. Photograph licences are listed on our photo credits page.

Prices, itineraries and availability shown on this site are indicative and can change without notice. Nothing on this website is an offer capable of acceptance; a binding contract arises only as described in section 2. We take care to keep the site accurate but do not warrant that it is free of error, and we are not responsible for the content of external sites we link to.

Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction, save that nothing here prevents a consumer from approaching a consumer forum having jurisdiction under the Consumer Protection Act, 2019.

If any provision of these terms is found unenforceable, the rest continues in force.

Changes to these terms

We may update this page. The version that applies to your booking is the version in force on the date we confirmed your booking in writing, and later changes do not alter a confirmed booking. The date at the top of this page shows when it was last revised.

How to contact us

SB Tripido Travels Pvt. Ltd.
Forum DLF Cyber City, DLF Phase 3, Sector 24, Gurugram, Haryana 122002

Telephone: +91 99582 23023
Email: sales@tripido.in
Hours: Real people, 24×7

See also our Privacy Policy.